Help Center

HOBB is a technology-enabled distribution platform helping heritage food brands expand into diaspora and independent retail markets. We manage sourcing, logistics, and retail distribution to connect culturally rooted brands from origin to shelf.

How do I place an order online?

Shop your way— browse our wide selection of products, add your favorites to your cart, and take your time exploring. When you’re ready, simply create an account or log in, review your items, and proceed to a quick and secure checkout.

What is the standard shipping and delivery time?

Shipping and handling typically take 1–2 business days, followed by 3–5 business days for UPS and FedEx delivery, depending on your location. If your order is time-sensitive, we recommend contacting our customer service team before checkout.

I’m not comfortable ordering online. Can I order by phone?

Yes! Call or text (888) 811-4622 and our sales team will take your order over the phone. We’ll help you pick items, add them to your cart and accept your preferred payment. Next time, you can even text us, “Repeat my last order” to make it easier.

What is the minimum order amount?

The minimum order amount is $35 for delivery. This helps us ensure efficient service and keep costs low for everyone. Simply add items to your cart until you reach the minimum, and you’ll be all set to complete your order.

Can I modify my order after placing it?

Orders can be updated or canceled within 10 minutes of placing them—or any time before fulfillment begins. If you need to make changes after that window, please reach out to our customer service team, and we’ll do our best to assist with modifications whenever possible.

What happens if my package is damaged in transit or not delivered due to damage?

If your order is damaged during transit and the carrier is unable to deliver it, they typically discard the package rather than return it. If this happens—or if you receive a damaged item—simply contact us with any photos you have. We’ll handle the carrier claim on your behalf and quickly issue a replacement, refund, or store credit. Most cases are resolved within 1–2 business days, and we’ll keep you updated throughout.

When will my payment method be charged?

Your payment method will only be charged once your order has been shipped. At that time, you’ll receive an email with your tracking information so you can follow your package as it’s in transit.

If your order contains items that are shipped separately in multiple packages, you’ll only be charged when all packages leave our warehouse.

What payment methods do you accept?

We accept all major credit cards, debit cards and PayPal.

Are there shipping charges?

Shipping charges apply and vary based on your location and the weight of your order. Standard shipping starts at $5.99 and is free on orders of $75 or more within the 48 contiguous United States.

Why might my delivery take longer than expected?

HOBB is not responsible for delays caused by:
out-of-stock items, incorrect or incomplete address information, no one available to receive the package, natural disasters or other unforeseen events (force majeure).

What happens if an item in my order is out of stock?

If all items in your order are out of stock, the order may be canceled and you will be notified accordingly. If only some items are out of stock, the available items will still be shipped, you will receive a notification explaining the change, and a refund will be issued for any unavailable items.

Whale Building
14 53rd Street
Brooklyn, NY 11232
United States

General Inquiries

cs@houseofbelovedbrands.com

Telephone

+1 (888) 811-HOBB

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