Help Center

HOBB is a technology-enabled market access platform helping heritage food brands expand into diaspora and neighborhood retail markets. We coordinate sourcing, logistics, and retail relationships to connect culturally rooted brands from origin to shelf.

How do I place an order online?

Shop your way— browse our wide selection of products, add your favorites to your cart, and take your time exploring. When you’re ready, simply create an account or log in, review your items, and proceed to a quick and secure checkout.

What is the standard shipping and delivery time?

Shipping and handling typically take 5–7 business days via UPS and FedEx. Truckload and freight timelines vary by destination. For time-sensitive orders, please contact our customer service team before checkout.

I’m not comfortable ordering online. Can I order by phone?

Yes! Call or text (888) 811-4622 and our sales team will take your order over the phone. We’ll help you pick items, add them to your cart and accept your preferred payment. Next time, you can even text us, “Repeat my last order” to make it easier.

What is the minimum order amount?

Small Parcel (standard delivery) has a $35 minimum order value and is delivered via UPS Ground in 1–3 business days.

Routed Deliveries require a $1,500 minimum per order and are delivered twice monthly. Shipping address must be non-residential.

Truckload shipments require a $5,000 minimum per load. Locations must support non-residential delivery via a 53-foot tractor-trailer.

Can I modify my order after placing it?

Orders can be updated or canceled within 10 minutes of placing them—or any time before fulfillment begins. If you need to make changes after that window, please reach out to our customer service team, and we’ll do our best to assist with modifications whenever possible.

What happens if my package is damaged in transit or not delivered due to damage?

If your order is damaged during transit and the carrier is unable to deliver it, they typically discard the package rather than return it. If this happens—or if you receive a damaged item—simply contact us with any photos you have. We’ll handle the carrier claim on your behalf and quickly issue a replacement, refund, or store credit. Most cases are resolved within 1–2 business days, and we’ll keep you updated throughout.

When will my payment method be charged?

Your payment method will only be charged once your order has been shipped. At that time, you’ll receive an email with your tracking information so you can follow your package as it’s in transit.

If your order contains items that are shipped separately in multiple packages, you’ll only be charged when all packages leave our warehouse.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, ACH, and wire transfer payments.

Are there shipping charges?

For Small Parcel (standard delivery), shipping starts at $5.99 and is free on orders of $135 or more within the 48 contiguous United States. A $35 minimum order value applies.

Routed Deliveries and Truckload shipments are priced separately based on route, volume, and destination requirements and do not qualify for standard shipping thresholds.

Why might my delivery take longer than expected?

HOBB is not responsible for delays caused by:
out-of-stock items, incorrect or incomplete address information, no one available to receive the package, natural disasters or other unforeseen events (force majeure).

What happens if a product in my order is out of stock?

If all items in your order are out of stock, the order may be canceled and you will be notified accordingly. If only some items are out of stock, the available items will still be shipped, you will receive a notification explaining the change, and a refund will be issued for any unavailable items.

Whale Building
14 53rd Street
Brooklyn, NY 11232
United States

General Inquiries

cs@houseofbelovedbrands.com

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+1 (888) 811-HOBB

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